This is a message from the Chief Executive Officer’s office. I look after the issue of guarantees and guarantee issues here on Legalheartbeat. It may surprise you that guarantee issues come to me, but we take guarantee issues very seriously here. We are an international law firm and we know that good news travels at good news speed and bad news speed is 10 times faster and goes 10 times further than good news. We look to address your guarantee issues and achieve your satisfaction promptly and effectively. Fortunately, I can tell you that the vast majority of the work we do satisfies our clients and sustains our good reputation. We are looking to keep things that way with your issues.
The fact that this message comes to me doesn’t necessarily mean that I will be personally attending to your issue. I’m likely to direct others to address any concerns you have and bring about remedies. However, I plan to remain in direct contact with your grievance, how it is dealt with and the result. I will be confirming direct with you that you are satisfied at the end. If anyone else is dealing with your issue and you have a complaint, don’t make it to that person, bring it back to me. I want your matter dealt with expeditiously and effectively and if that is not happening, I want to know.
Any time you want to address any aspect of your guarantee issue, you are welcome to address it to me and I would ask you to e-mail me direct at CEO@Legalheartbeat.com. I am not always available immediately although I will skype or telephone with you, or I can use most other communication media in the course of resolving this issue with you. I’m not shy about rolling my sleeves up and getting to the heart of your issue.
Our goal at Legalheartbeat is to build the style of relationship with clients so that they feel they can rely on us, they are happy to bring their work whatever it may be, to us and refer us to their friends. We want our clients not to feel a need or a wish to go anywhere else for the services we provide. As I said, we know we frequently achieve that result. However, nothing is ever 100%, especially in service industry and especially in legal. Things go wrong, and that’s everywhere. When they do, something needs to be done and if we are going to retain our reputation and standing in the marketplace, we have to be very proactive and energetic about addressing your guarantee issues. I will be.
Thank you for your patience.
Thank you for taking the time to involve me in your guarantee issues and giving me the opportunity to address them with you.
I look forward to resolving any issues to your satisfaction and I also look forward to a sound and ongoing relationship with you in our future.
Chief Executive Officer.