OUR GUARANTEE TO YOU
Guarantee it is not a word you hear remarkably often in the legal environment. As we are a genuine legal entity, we are not in a position to offer you the sort of guarantee you might get with the toaster or a car. There is a reason for that. The legal environment is completely different to those other commodity environments. In the end, legal usually involves the resolution of a dispute or legal issue, for example where the toaster manufacturer says you make your toast wrong and it was not their toaster at all. You say, don’t be ridiculous, how can you make toast wrong. And, if an insurance company is involved, they will pay an expert to explore the number of ways you can make toast wrong, and what a revelation their report will be.
In spite of the qualifications, we do make some plain, sincere and binding commitments to you. Our professional obligation to you is reasonably open-ended, so this is not everything that we do for you. We look at each case on a matter by matter basis, assess it on its merits and make decisions about what’s needed. We cannot deal with those aspects here because they will vary from case to case.
THE THINGS WE DO ASSURE YOU ABOUT ARE :
PROGRESS FOR FREE
We will assist you by providing some direction including, guidance to the resources available here directly or by link we refer you to, to give you the best opportunity to make a contribution to the identification and resolution of your issue or problem by your own efforts. And that’s free to you.
WE LISTEN TO YOU
We will take your comprehensive instructions (the legal way of saying, you tell us what you want) regarding the matter you wish to be addressed by us. We receive and consider the material facts from you, all of the information by way of documents, transcripts, recordings, witness or evidentiary statements that are relevant to the matter.
RELIABLE AND SENSIBLE COSTINGS
We will quote you a fixed price to address your problem and provide you with a written advice that sets out your circumstances and our advice to you as to the best way to deal with your matter and situation.
YOUR RETENTION FOR SECURITY
We will require you to pay into our trust account, an amount of money which we quote to you prior to commencement of the work. On the completion of your work, we will be entitled to 75% of that fee. The balance 25% you are left to authorize when you hold the view that you are satisfied with our work. That will depend upon you feeling content that there is a proper exchange on any issues, reconsiderations or additional thoughts you may have are dealt with, and you leave us a satisfied client happy to return.
In the event that you generously provide us with a complementary testimonial, we may publish that testimonial on our site with your first name (or any name you direct) and city.
RESOLVING ANY QUESTIONS
In the event you are dissatisfied with what we do, and wish to, we will proceed with you to a mediation process administered by a person we provide. We are very guarded about our reputation and our relationship with our clients. The focus of the mediation will be to resolve issues pending between us and see you completely satisfied.
We have recently loaded our site. In time, this guarantee and the detail relevant to it will expand. For the time being, any further issues you wish to address about our engagement, communicate with us whichever way you wish. Talking solves many problems.Thank you for favoring us with your work.
contact us regarding guarantee issues